Orders placed on WeSC.com are processed Monday-Friday (excluding major holidays) 8am to 3pm EST and shipped within 48-72 hours pending payment authorization and verification.
All orders are shipped from our Los Angeles warehouse. Any order placed on Friday after 3pm EST will be sent out on the following Monday.
We ship Domestic orders using Fedex. We offer free shipping on all orders over $100 and these will be sent out using FedEx Smartpost. Ground shipping takes around 3-6 days to arrive after being picked up by Fedex. Please give express shipping options 1 day to ship after placing (except on weekends).
Domestic Tax added where applicable.
We are required to collect sales tax on all orders shipping to CA, CO, GA, HI, IL, IN, MD, MI, MN, NJ, NY, OK, PN, WA. The rate applied to these state may be subject to local tax. Sales tax is not charged on orders shipping to addresses outside of the states listed.
INTERNATIONAL SHIPPINGDo you ship orders to the countries outside the USA, e.g. UK & EU? If so, how will orders be shipped?
NAVIDIUM SHIPPING PROTECTION
In an effort to provide more safety, assurance, and insurance for our customers, we are happy to offer Navidium Shipping Protection. Navidium is a shipping insurance company that offers complete protection for WeSC shipments and orders. Simply add Navidium to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS NAVIDIUM?
Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Navidium ensures that customers get what they paid for, and allows for easy reordering with one simple click.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim by contacting our customer support team with details about your order. A representative of our customer support team will be happy to resolve any issue for you.
Q: DOESN’T WeSC COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?
At WeSC, we take customer happiness very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Navidium, completing a claim is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT ARE NAVIDIUM’S PROTECTION POLICIES?
To learn more about their policies, please reach out to our customer support team to understand which lost, stolen, and damaged items Navidium will cover.
WeSC America Inc. accepts all major credit cards including Visa, MasterCard, American Express and Discover, as well as PayPal. Payments made via PayPal must come from a verified account with a confirmed shipping address. Other payment methods are available and vary per region. (Apple Pay, Google Pay, ect).